Client Privacy NoticeYour privacy,protected.
Your car and your information are in good hands. Here is what we collect, why, and the promises we keep about it.
We never sell
We do not sell or rent your information to anyone.
Only what we need
We collect what it takes to service your car and keep you informed.
Your car, your call
Photos with your plate or VIN are never posted without your permission.
01
What we collect
- Your name, phone, email and address.
- Your vehicle: year, model, VIN, plate, mileage, service history, inspection photos, notes and diagnostic reports.
- Messages between you and our team, including texts and approvals.
- Payment details, processed by our card processor. We do not keep your full card number.
02
How we use it
- To diagnose, repair and maintain your vehicle, and to back our warranty.
- To send estimates, inspection photos, updates, pickup and payment notices, and service reminders.
- To check for open recalls and factory updates on your vehicle.
- To ask for feedback on your visit and to improve our service.
03
Who we share it with
Only those who help us serve you, and only what they need:
- Our shop management and texting software, and our payment processor.
- Mercedes-Benz USA, through our licensed XENTRY diagnostic system, which records your VIN for diagnosis, coding, recalls and theft-relevant parts.
- Parts suppliers, for VIN-correct parts.
- When required by law, such as a subpoena or a police request.
04
Texts, security & your choices
Text messages
With your permission we text you about your vehicle. Message and data rates may apply. Reply STOP at any time to stop texts; we will still call or email when we need to reach you about your vehicle.
Data stored in your car
Modern Mercedes-Benz vehicles store data such as fault codes, settings, navigation history and paired phones. We read only what is needed to diagnose and repair your vehicle. We do not browse your contacts, messages or navigation history. Ask us and we will clear paired phones and saved addresses from your vehicle, for example before you sell it.
Keeping it safe
Access to client records is limited to our team, who sign a confidentiality agreement and use password-protected systems. We keep your service history for the life of our relationship so we can serve your vehicle and back our warranty.
Your choices
Call 843-259-8080 or ask at the front desk to update or correct your information, stop texts or marketing, or ask what we have on file. Sharing photos or video of your vehicle online is always optional, with plate and VIN hidden.
We will post any changes to this notice on this page and at our front desk, and give you the current version on request. Last updated October 2026. Elite Benz Solutions LLC · 705 N. Main Street, Suite B, Summerville, SC 29483 · Service@EliteBenzSolutions.com