Repair Terms & ConditionsClear terms,no surprises.

These terms apply to every repair order, estimate and invoice at Elite Benz Solutions LLC (“Elite Benz”). They are also printed on the back of your invoice. Questions? Call 843-259-8080.

Nothing without your OK

No work is done until you approve it, in person, by text or online.

3 years / 36,000 miles

Our repairs are warranted on parts and labor, whichever comes first.

Genuine parts only

Genuine Mercedes-Benz and OEM parts that we source and stand behind.

Approvals & online authorization

By signing the repair order, approving an estimate by text, email, phone or online, or leaving your vehicle with us (including after-hours drop-off), you authorize Elite Benz to inspect and diagnose your vehicle and to perform the work you approved.
You agree to receive estimates, approvals, invoices and notices electronically. Your electronic or recorded approval has the same effect as your written signature.
No work beyond what you approved is performed without your further approval. Items you decline are noted on your vehicle's record.

Estimates & diagnosis

Estimates are based on what we can see at the time and are valid for the period shown on the estimate. Part prices may change if a part must be re-ordered. If a job will cost more than estimated, we contact you first.
Diagnostic and inspection time is charged whether or not you approve the repair. Some problems, especially intermittent ones, take more than one step to find; we contact you before each additional step.
A diagnosis identifies the most likely cause based on testing and is not a guarantee that no other repair will be needed.

Parts & deposits

We install only genuine Mercedes-Benz and OEM parts that we source. We do not accept or install client-supplied parts.
Special-order parts approved and then cancelled may carry a restocking fee or be non-returnable.
A deposit of 50% of the estimate may be required before special-order parts are ordered or large jobs begin. Deposits are applied to your final invoice.
Replaced parts are returned to you on request at drop-off, except cores and parts returned to the supplier for warranty or credit.

While your vehicle is with us

You authorize our trained staff to drive your vehicle for road tests, diagnosis, parts runs and delivery related to your repair.
Repairs may require software updates, module programming or battery disconnection, which can reset settings such as radio presets, seat and mirror memory, clocks and paired devices. We are not responsible for restoring personal settings or data stored in the vehicle.
Older parts, rubber and plastic clips, wiring and corroded or seized hardware can break during normal repair work. We tell you before replacing anything that breaks this way.
Some services, such as alignment, glass or machine work, may be performed by trusted outside specialists and are covered by their warranty; we help you use it.
Please remove valuables. Elite Benz is not responsible for personal items left in the vehicle.
Vehicles in our care are covered by our garage insurance. We are not responsible for loss or damage from fire, theft, severe weather, flooding or other causes beyond our control, except as covered by that insurance or caused by our negligence.

Payment, pickup & storage

Payment is due in full when the vehicle is picked up, and the vehicle is released when the invoice is paid. We accept all forms of payment: cash, checks, credit and debit cards, digital payments and financing.
Returned checks are subject to a fee as allowed by South Carolina law. Past-due balances may be referred for collection, with reasonable collection costs and attorney's fees as allowed by law.
We notify you as soon as your vehicle is ready. A storage fee of $35 per day applies to vehicles not picked up within the time stated in our ready notice, and to vehicles left after repairs are declined.
Under South Carolina law, Elite Benz has a lien on the vehicle for unpaid repair, parts and storage charges. Vehicles left unpaid or unclaimed may be treated as abandoned and handled under the procedures South Carolina law allows.

Our repair warranty

Repairs performed by Elite Benz are warranted against defects in parts and workmanship for 3 years or 36,000 miles from the invoice date, whichever comes first, covering both parts and labor.
Goodwill promise: a one-time goodwill repair of a covered item, valid for 30 days after the 3-year warranty period ends, reviewed case by case by our Service Manager.
Not covered: normal wear items (such as brake pads and rotors, wiper blades, tires, filters, bulbs and fluids) unless they fail because of a defect; repairs you declined or postponed; damage from accidents, flooding, fire, misuse, racing or track use, neglect or lack of maintenance; problems caused by later repairs or changes by another shop or by aftermarket modifications; unrelated failures; and towing, rental cars, lost time or other indirect costs unless approved in writing beforehand.
To make a claim, call 843-259-8080 as soon as you notice a problem and bring the vehicle with your invoice or RO number. If you are far from our shop, call first and we will help arrange an approved repair. Repairs made elsewhere without our prior approval are not covered.

Limits & general terms

Elite Benz is not responsible for damage, failure or injury resulting from repairs or safety items you decline or postpone.
To the extent allowed by law, our responsibility for any repair is limited to repairing or replacing the defective part or workmanship, or refunding the amount paid for that repair, and we are not liable for incidental or consequential damages. This warranty is in addition to any rights you have under South Carolina law.
Your information is handled as described in our Client Privacy Notice. With your permission we text you about your vehicle; message and data rates may apply, and you can reply STOP at any time.
These terms, your signed or electronically approved repair order and your invoice are the full agreement for your service, governed by South Carolina law. If any part is found unenforceable, the rest remains in effect.

If anything about your service is not right, please call our Service Manager at 843-259-8080 first. We want the chance to make it right. Last updated October 2026. Elite Benz Solutions LLC · 705 N. Main Street, Suite B, Summerville, SC 29483 · Service@EliteBenzSolutions.com