Mercedes-Benz Service FAQ & ContactQuestions,answered.
What is an A or B Service (A3, B2, etc.)?
These are the yearly services due for your vehicle. They rotate every 10,000 miles between A and B. We do not offer separate A and B services. Your car gets one complete yearly service at the same price every year. See the pricing page, or read why we made A and B into one service.
How much does a Mercedes A or B service cost?
We do not offer separate A and B services. Our one yearly service starts at $408 (C-Class and GLK) and ranges up to $577 for diesel models. AMG models add $40. All prices include tax — see the full price list.
Do you charge for diagnostic testing?
Yes, we charge for diagnosis in most cases. Exceptions include known issues, explaining how a system works, or minor tasks like a bulb replacement. Diagnostic fees are not waived and are a separate charge.
Do you accept customer-supplied parts?
No. We don't accept customer-supplied parts. We use around 75% factory Mercedes-Benz parts (and OEM quality for the rest) so we can back every repair with our 3-year / 36,000-mile warranty.
Will servicing with you void my factory warranty?
No. Any work we perform will not void your factory or extended warranty. We'll also tell you about any repairs your local dealer can perform at no cost to you.
Do you perform Mercedes-Benz recall work?
No. Recall repairs are performed by Mercedes-Benz dealerships at no cost to you. We check your vehicle for open recalls and any repairs covered under factory or extended part warranty, let you know what the dealer will fix at no cost to you, and help you get it scheduled with them.
Do you accept aftermarket warranty companies?
Yes. We accept most extended-warranty companies and will file the claim on your behalf.
Is Elite Benz Solutions a Mercedes-Benz dealership?
No. We're an independent, family-owned Mercedes-Benz specialist in Summerville, SC, and we're not affiliated with Mercedes-Benz USA. Our technicians trained at Mercedes-Benz dealerships for 13+ years each, and we use the same licensed factory XENTRY diagnostic equipment the dealer uses — with published pricing and a 3-year / 36,000-mile warranty.
Do you work on other brands?
No. We work on Mercedes-Benz only. We are also not accepting Sprinter or Smart vehicles.
Do you service Mercedes-AMG vehicles?
Yes. We service Mercedes-AMG models, including the AMG GT series. AMG vehicles carry an additional $40 on yearly service.
Which Mercedes-Benz models do you work on?
We work on Mercedes-Benz passenger cars and SUVs, including the C-Class, E-Class, CLS, S-Class, CLA, GLA, GLB, GLC, GLK, GLE, ML, GL, GLS, SL, SLK, G-Class (G-Wagon), AMG GT and diesel models. We are not currently accepting Sprinter vans or Smart cars.
What are your hours?
Monday through Thursday 8:00 am – 5:00 pm, and Friday 8:00 am – 4:00 pm. We're closed on weekends, and our after-hours key drop box is available anytime.
Where are you located, and what areas do you serve?
Our shop is at 705 N. Main Street, Suite B, Summerville, SC 29483. We serve Mercedes-Benz owners across the Lowcountry, including Summerville, Ladson, Goose Creek, North Charleston and Charleston, and we pay for ride share to and from the shop within 10 miles.
Is after-hours pick up and drop off available?
Yes. We have a secure drop box and key pickup system in safe, well-lit parking — just to the right of the front glass door. Full payment is required by close of business for after-hours key access.
Do you offer rides to and from the shop?
Yes. We pay for ride share services to and from the shop, up to a 10-mile range.
Do you offer anything for military members?
Yes — 10% off labor, with a maximum discount of $150. Thank you for your service.
Do you offer financing?
Yes. Financing is available through Synchrony Car Care, subject to credit approval. Apply now →
Are you opening a new location?
Yes — a new, larger Elite Benz location is coming soon, right off the interstate on Hwy 78. You can see renderings of the new building on our About page.
No matching questions. Call 843-259-8080 or email us and we'll answer it.
Ready when you are
Still have a question?
Just ask.
Call 843-259-8080 or email Service@EliteBenzSolutions.com — or book online and tell us about it in your appointment notes.